Return Policy

Returns & Exchanges

Our Return Policy

We want you to love every piece you receive from Hala Jewels. If you're not completely satisfied, we're here to help. We accept returns within 15 days of delivery.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In its original packaging
• Accompanied by proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, worn, or damaged after delivery
• Customised or personalised jewellery
• Items purchased during a sale or with a discount code

How to Initiate a Return

1. Contact us on WhatsApp at +91 9400945147 within 15 days of receiving your order
2. Share your order details and reason for return
3. We will guide you through the return process

Exchanges

We gladly accept exchanges for a different size or style, subject to availability. Please contact us within 15 days of delivery to request an exchange.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 5–7 business days
• The amount will be credited back to your original payment method

Shipping Costs for Returns

• If the return is due to a defect or error on our part, we will cover the return shipping cost
• If the return is for any other reason, the shipping cost will be borne by the customer

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us immediately on WhatsApp at +91 9400945147 with a photo of the item. We will resolve it promptly.

Contact Us

For any return or exchange queries, reach us on WhatsApp at +91 9400945147 or visit our Contact page.